Media Summary: 81063AE: Voice of the Customer in Microsoft Dynamics 365 for Customer Service 81064AE: Unified Service Desk in Microsoft Dynamics 365 for Customer Service 81061AE: Extending Functionality in Microsoft Dynamics 365 for Sales and Customer Service
81065ae Module 01 Introduction And Overview - Detailed Analysis & Overview
81063AE: Voice of the Customer in Microsoft Dynamics 365 for Customer Service 81064AE: Unified Service Desk in Microsoft Dynamics 365 for Customer Service 81061AE: Extending Functionality in Microsoft Dynamics 365 for Sales and Customer Service IT Masters mentor and cyber security professional Georg Thomas presents an 81117AE: PowerApps and Microsoft Flow with Dynamics 365 81058AE: Service Intelligence in Microsoft Dynamics 365 for Customer Service
![[81065AE] Module 01: Introduction and Overview](https://i.ytimg.com/vi/AvBsUBdjXlk/mqdefault.jpg)
![[81063AE] Module 01: Introduction and Overview](https://i.ytimg.com/vi/p3BXP1Ar2RY/mqdefault.jpg)
![[81064AE] Module 01: Introduction and Overview](https://i.ytimg.com/vi/8t2R_bMgtUk/mqdefault.jpg)
![[81066AE] Module 01: Dynamics 365 CRM Overview](https://i.ytimg.com/vi/gLBXgOak0MQ/mqdefault.jpg)
![[81057AE] Module 01: Introduction to Service Module](https://i.ytimg.com/vi/khYoEXIwvmw/mqdefault.jpg)
![[81061AE] Module 01: Overview of App Designer](https://i.ytimg.com/vi/m2nFkW8knLU/mqdefault.jpg)
![[81217AE] Module 01: Work Order Management](https://i.ytimg.com/vi/oz59FXkieBY/mqdefault.jpg)
![[81060AE] Module 01: Configuring Dynamics 365](https://i.ytimg.com/vi/QuP-PaSpIP0/mqdefault.jpg)
![[81117AE] Module 01: Overview of PowerApps, Microsoft Flow and Common Data Service](https://i.ytimg.com/vi/UZ2zV7lEjRQ/mqdefault.jpg)
![[81058AE] Module 01: Knowledge Management](https://i.ytimg.com/vi/c-fPs0FavaE/mqdefault.jpg)
![[81065AE] Module 02: Setup and Configuration](https://i.ytimg.com/vi/Vpsdw2MGfe4/mqdefault.jpg)