Media Summary: DISCLAIMER: Back in October, I (and other CX leaders) received a trip to A recording of a grueling, 18-minute call in which a We're working nights and weekends to fit into our

Comcast S Customer Experience Turnaround - Detailed Analysis & Overview

DISCLAIMER: Back in October, I (and other CX leaders) received a trip to A recording of a grueling, 18-minute call in which a We're working nights and weekends to fit into our See what Darien, one of our technicians, wants our customers to know as we make Reaching customers on time, every time is our priority — hear how we're delivering a better Hear from Shannon, a cares representative in DC, about how our team has been working hard to improve our

Antonio's perfect day starts and ends with happy Hear from Jamaal, one of our Technicians, on our commitment to 2-hour appointment windows—including nights & weekends—to ... Hear from Asha on how we're working hard to improve From Oregon to Atlanta to Philadelphia and beyond, our Taylor shares how we're making it easy to contact us so we can help During this period of rapid change, how does cable and media giant,

Conal O'Rourke says PricewaterhouseCoopers, where he worked as an accountant, terminated him after he complained to ... Rachquel shares her favorite part of her job as a Jamaal shares what it's like to make a difference for

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Comcast's Customer Experience Turnaround
Comcast Gets 20:1 Return on Customer Experience with Oracle
Nightmarish call between Comcast rep and customer trying to cancel cable goes viral
Inside our Customer Experience Transformation: Erin
Inside our Customer Experience Transformation: Darien’s Perspective
Inside our Customer Experience Transformation: Our Commitment
Inside our Customer Experience Transformation: Shannon
Inside our Customer Experience Transformation: Rachquel's Perspective
Inside our Customer Experience Transformation: Antonio
Inside our Customer Experience Transformation: Jamaal
Comcast 'Embarrassed' By Insistent Customer Service Rep's Tactics
Inside our Customer Experience Transformation: Asha
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